E-Shop terms and Conditions

E-POOD TERMS & CONDITIONS

To purchase tea and teaware by Internet, follow these simple instructions. After your payment has been processed, we will post your goods with 1-2 days and then everything is in the courier hands. Lets hope they are quick! 

How To Order

1. By entering our webshop you can purchase goods by being a simple visitor

2. Select the items you wish to purchase and add them to your shopping cart. Use our category search or the keyword search function to find what you need. If an item is marked “temporarily out of stock”, it means it is not in stock at the moment. Send us an email at eshop@firstflush.ee to inquire about ordering time. It might take as little as a few days to receive it back in stock or 1-3 weeks, depending on the item.

3. When all your desired items are in the shopping cart, proceed to checkout.

4. Then we would ask you to fill out the sections to whom the bill goes and also the address section.  

After that choose shipping method.

5. You can choose between following options: 

   SmartPost – If you can conveniently access any of SmartPost’s pick-up locations throughout Estonia (see a list at http://www.smartpost.ee/eteenindus/kiosks), this might be the best option for you. You will be sent a door code via sms and will have seven days to retrieve your package once it arrives. The set fee regardless of package size for this service is 3.50€  including packaging & posting

 

Omniva pick-up automates are similarly convenient to Smartpost service. . The set fee regardless of package size for this service is 3.50€  including packaging & posting. Find one closest to you here: https://www.omniva.ee/abi/kaart .

 

  Courier service - goods will be to delivered to your home or office door. If you are not at home at time of delivery you will receive a notice to pick up your package at the nearest post office. This option is best for people who want their packages delivered straight to their homes or offices. Include as a shipping address the location it would be most convenient for you to receive your goods by courier or where a notice of delivery can easily be left. Orders are sent this way within Estonia only. The set fee regardless of size of package or destination within Estonia for this service is 6€ including packaging & posting.

 

International shipping - We are happy to send orders anywhere. Fill the address section with your exact address, including postal code all other info that we are asking you. Then we will send it to you, usually with Estonian post. We will provide you also with tracking codes if you would need them. The set fee regardless of size of package for this service is 15€ including packaging & posting.  

6. Check out and pay the bill choosing from these three different options:

#1 You can pay the indicated total via the very comfortable automated link to your bank 

#2 or if you would like you can use Paypal option. 

#3 or if you like oldschool then you can also download PDF format invoice and transfer the money via regular bank transfer.

FirstFlush OÜ only operates in euros.  

Once we receive payment, we will process your order and mail it out

Note: If your order or request is complicated, you can alternatively send us your order and/or questions via email at eshop@firstflush.ee.  

Account Management & Privacy

FirstFlush is headed by honest, decent folk: we will not use your personal contact or purchase information immorally or give it out to third parties!

  The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods. The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail. The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer. 

  Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can change contact details at any time by signing in. FirstFlush reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders.

 

Cancellations & Refunds

You can cancel an order at any time as long as it has not been paid for yet. Simply email us at eshop@firstflush.ee to cancel your unpaid order. If it has been paid for but not yet shipped, you may cancel an order and receive a full refund. To cancel in this case, send us an email immediately to shop@firstflush.ee.

 We trust there will be no problem with your order – we go to great trouble to ensure that clients are pleased with their purchases.

                FirstFlush ensures that all goods will be in original condition when they are sent out. If you have received a broken or defective item, or if you received an item which you did not order, we will be happy to send you the proper object again and you can return it and receive a full refund for the price of the object or receive a replacement. In this case, will also pay your shipping charges.

In the event that you are highly dissatisfied with your object, please make your claim by email to us at shop@firstflush.ee within 14 days of receiving your goods, detailing why the object was not satisfactory. In this case of dissatisfaction, we will accept a return and issue a refund within seven working days after receipt of the undamanged goods. In this instance, we are only able to refund the item’s cost and the original shipping charges. If the return is caused by the clients change of mind (in example: “I don’t actually like this tea.”) then the client is also responsible for the cost of returning the item. If the goods are damaged and dissatisfaction is caused by FirstFlush OÜ then the company will cover the cost of returning the goods.