Our Tea Webstore Terms & Conditions

Account Management & Privacy

FirstFlush is headed by honest, decent folk: we will not use your personal contact or purchase  information immorally or give it out to third parties!

            If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
            Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can change contact details at any time by signing in.
            FirstFlush reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders.

Cancellations & Refunds

You can cancel an order at any time as long as it has not been paid for yet. Simply email us at shop@firstflush.ee to cancel your unpaid order. If it has been paid for but not yet shipped, you may cancel an order and receive a full refund, minus bank transfer charges. To cancel in this case, send us an email immediately to shop@firstflush.ee.

            We trust there will be no problem with your order – we go to great trouble to ensure that clients are pleased with their purchases. FirstFlush will not accept returned tea except in cases where a tea which you did not order was sent to you.

            FirstFlush ensures that all goods will be in original condition when they are sent out. If you have received a broken or defective item, or if you received an item which you did not order, we will be happy to send you the proper object again and you can return it and receive a full refund for the price of the object or receive a replacement. In this case, will also pay your shipping charges.

Under normal conditions we do not accept returns of items you have ordered if there is nothing wrong with them. In the event that you are highly dissatisfied with your object, please make your claim by email to us at shop@firstflush.ee within three working days of receipt, detailing why the object was not satisfactory. In this case of dissatisfaction, we will accept a return and issue a refund within seven working days after receipt of the undamanged goods. In this instance, we are only able to refund the item’s cost and not the original shipping charges. You are also responsible for the cost of returning the item.